Delivery Schedule

Your order will normally be dispatched the same day if we receive it before 2pm UK time Monday to Friday with the exception of English public holidays. If you choose the "Economy" service, we withhold the right to delay shipment for one or more days and then dispatch using a next working day service, thus achieving delivery within the quoted time frame. This only happens in exceptionally busy times and is not the normal procedure.

Customers in the Highlands of Scotland may find that their deliveries take one extra working day to arrive. Note that cross-border shipments are subject to opening and inspection by customs authorities. Royal Mail delivery time will apply accordingly. We will cancel your order if the appropriate Zone of shipping is not selected.

Events Beyond our Control

We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Returns Policy

All products also carry a minimum of 1 year's warranty against failure and defects under reasonable operating conditions. It does not include any physically damaged or misuse of the product. All items should be returned in its original packaging/condition. In the event of item has been used and returned as unwanted will not be liable for a refund or exchange under any circumstances.

If you wish to return a product, please e-mail us to let us know what you'd like to send back. We will reply requesting all the details we need to fulfil your request. We can then issue a returns authorisation number and instructions on how to complete the return.

This does not affect your statutory rights as a consumer.